started out bad at check in. the room booked for this trip was on purpose for me and my girl. This was our valentines day trip since we could not be together at that time. while checking in told elevator down and "we could walk up to the room" on the 5th floor! No call before, no email about the issue. since we where there and could not cancel and do something else like the cansino we stayed in a lower cost room. No discount or even a free drink offered. Very sad.