Ratings based on 959 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 15, 2024 on Expedia
by A traveller
Posted Feb. 11, 2024 on Expedia
by A traveller
Posted Feb. 9, 2024 on Expedia
I got a suite and expected more then a couch and lamp in a room. Very un inviting. Not worth the extra money
Comment from Hotel Management
Feb. 14, 2024 by The Holiday Inn Sudbury Management Team, Hotel Management
Dear Krista,Thank you for choosing to stay at the Holiday Inn Sudbury and for sharing your feedback with us. We appreciate your perspective and apologize if your experience did not meet your expectations.We regret to hear that the suite you booked did not fully meet your expectations. Providing comfortable and inviting accommodations is important to us, and we apologize if you found the room lacking in amenities. Your feedback regarding the suite's furnishings will be reviewed by our management team for further consideration and improvement.We understand your disappointment and apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we will use your feedback to make necessary adjustments to enhance the experience for our guests in the future.We appreciate your patronage and hope to have the opportunity to welcome you back to the Holiday Inn Sudbury for a more enjoyable stay in the future.Warm regards,Yours in hospitality
by A traveller
Posted Feb. 8, 2024 on Expedia
Great restaurant in the hotel. Amazing service. Very clean
Comment from Hotel Management
Feb. 13, 2024 by The Holiday Inn Sudbury Management Team, Hotel Management
Dear Myles,Thank you for sharing such wonderful feedback about your recent stay at Holiday Inn Sudbury. We are thrilled to hear that you had an exceptional experience with us.We are delighted that you enjoyed dining at our restaurant and found the service to be amazing. Our team takes great pride in providing top-notch service to all our guests, and it is rewarding to know that their efforts made a positive impact on your stay.Maintaining a clean and comfortable environment for our guests is a top priority for us, so we are pleased to hear that you found our hotel to be very clean. We strive to uphold high standards of cleanliness and hygiene throughout our property to ensure a pleasant and safe experience for all our guests.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back to Holiday Inn Sudbury in the future and providing you with another fantastic experience.Warm regards,Yours in hospitality,
by A traveller from Fort Albany
Posted Feb. 6, 2024 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by The Holiday Inn Management Team, Hotel Management
Dear Charlotte,Thank you for choosing to stay at Holiday Inn Sudbury and for taking the time to rate your experience. We are delighted to see that you rated us 4 out of 5 stars on Expedia.Your satisfaction is our top priority, and we are thrilled to know that you had a positive overall experience during your recent visit.We would greatly appreciate any additional feedback or comments you may have about your stay, as this helps us to continually improve our services and amenities for future guests.Once again, thank you for choosing Holiday Inn Sudbury. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Yours in hospitality.
by A traveller
Good Hotel with some issues
Posted Feb. 1, 2024 on HotelsI stay at the holiday Inn a lot when in Sudbury. It is a good place to stay but on this trip the room was a little less than perfect. It was all little things, but it added up to a 3-star review. The outlet near the bed was emitting a high-pitched sound that was loud enough to hear while in bed. The outlets were so loose that things would not stay plugged in. The outlet near the desk did not work so I had to plug in my computer further away. The lamp shade was damaged. In the shower the rack was falling off same with the towel hook. Just little things that can be fixed quickly. I would stay here again. Staff were excellent!
Comment from Hotel Management
Feb. 12, 2024 by Holiday Inn Sudbury Management Team, Hotel Management
Dear Mr. Collins,Thank you for choosing to stay at Holiday Inn Sudbury and for taking the time to share your feedback with us. We appreciate your continued patronage and value your input as it helps us to improve the experiences of our guests.We regret to learn of the issues you encountered during your recent stay. Your comfort and satisfaction are of utmost importance to us, and we apologize for any inconvenience caused. We encourage our guests to contact the desk during their stay with any concerns, issues and requests, providing an opportunity to ensure your stay is comfortable and satisfactory. However, we take all feedback seriously and have taken immediate action to address the issues you raised. We are pleased to hear that despite the challenges you experienced, you found our staff to be excellent. Providing exceptional service is our top priority, and we are grateful for your recognition of our team's efforts.We hope to have the opportunity to welcome you back on your next trip to Sudbury. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Thank you again for your feedback and for choosing Holiday Inn Sudbury.Warm regards,Yours in hospitality
by A traveller
Posted Jan. 28, 2024 on Expedia
All good but the washroom shower wasn’t as clean as it should have and sink !
And shower door did not have a guard as water leaked a bit on floor and toilet paper holder is stripped and crooked!
Comment from Hotel Management
Jan. 29, 2024 by Guest Services, Holiday Inn Sudbury, Hotel Management
Dear Normand,Thank you for taking the time to share your feedback with us following your recent stay at the Holiday Inn Sudbury. We sincerely appreciate your generous 4/5 rating.We are pleased to hear that overall your experience was positive. However, we apologize for any inconvenience you encountered with the cleanliness of the bathroom and the issues with the shower door, sink, and toilet paper holder. Your comments are invaluable to us as we continuously strive to improve our services and ammenities.We encourage our guests to reach out to our front desk during their stay to address any concerns promptly. Our dedicated staff is here to ensure your comfort, and we are more than happy to assist with the issues you mentioned. If you would like to contact us directly at the hotel to provide us with your stay details we can look into the room and ensure that the feedback you provided is taken care of promptly.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Please feel free to contact us directly during your next visit if you need any assistance.Best regards,Yours in hospitality
by A traveller
Posted Jan. 28, 2024 on Expedia
The staff was extremely nice and friendly, so professional and the hotel and rooms are beautiful
Comment from Hotel Management
Jan. 29, 2024 by Guest Services, Holiday Inn Sudbury, Hotel Management
Dear Taylor,Thank you so much for taking the time to share your wonderful 5/5 review on Expedia! We are truly grateful for your kind words and thrilled to hear about your positive experience at our hotel.It's heartening to know that our staff's hospitality and professionalism left a positive impression on you. We strive to create a welcoming environment, and your feedback is a great validation of our efforts. Additionally, we're delighted that you found our hotel and rooms beautiful – creating a comfortable and aesthetically pleasing space for our guests is always a priority for us.Your feedback motivates us at the Holiday Inn Sudbury to continue delivering exceptional service, and we look forward to the opportunity to host you again in the future. If there's anything specific you loved about your stay or any areas where we can improve further for your next stay with us, please feel free to let us know.Thank you once again for patronage, and we appreciate your support!Best regards,Yours in hospitality
by A traveller
Posted Jan. 19, 2024 on Expedia
by A traveller
Posted Jan. 18, 2024 on Expedia
Nice and quite. Room was big and comfortable. Kids enjoyed the pool. Walkable distance to everything i needed.
Comment from Hotel Management
Jan. 22, 2024 by Guest Services, Holiday Inn Sudbury, Hotel Management
Dear Christine,Thank you for sharing your wonderful experience with us on Expedia! We are thrilled to hear that you found our hotel nice and quiet, with a spacious and comfortable room. It's delightful to know that the kids enjoyed the pool, and the convenience of a walkable distance to everything you needed.Your positive feedback means a lot to us, and we are grateful for your kind words. We look forward to the pleasure of hosting you and your family at the Holiday Inn Sudbury again in the future. If there's anything specific you enjoyed about your visit or any way we can make your next stay even better, please feel free to let us know.Thanks again for choosing us!Warm regards,Yours in hospitality
