Note fondée sur 970 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2023 par Kate Davies, General Manager, Gestion de l’hôtel
Dear Andrew,Thank you for this positive rating.We are very pleased you had a perfect stay.Again, thank you very much.We look forward to welcoming you again. Best regards,Kate Davies, General Manager
par un voyageur
Decent hotel at good price
Publié le 24 févr. 2018 sur HotelsHotel was good, convenient for our stay in Swansea visiting family. Location is a little noisy as it is next to a main dual carriageway into the city.
par un voyageur
halte à Swansea
Publié le 13 juin 2017 sur HotelsBon hotel, prope, , grande chambre, parking aisé et grand, bon petit dejeuner, bonne restauration
par un voyageur
Hôtel agréable
Publié le 21 mars 2016 sur HotelsHôtel agréable. Bonne insonorisation phonique. Chambre et salle de bains très propres. Petit déjeuner copieux varié pour un prix très raisonnable.
par jean-pierre de Villejuif
trop éloigné du centre
Publié le 3 avr. 2015 sur HotelsHotel trop éloigné du centre : 35 mn de marche pour aller dans les docks face au centre ville & 40mn de marche pour le " bus terminal " qui est en plein coeur de ville.Pas d'ordinateur à disposition alors que ns en avons eu partout ailleurs dans d'autres hôtels de la chaine Ibis.Personnel un peu froid à l'exception d'une jeune fille très souriante & chaleureuse qui ns a fait plaisir en nous parlant un peu français alors que ns parlons anglais.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Check in was quick and the room was as described. The hotel is a little way out from the centre, but you should be aware of this if you are booking this place. The SweetRooms are worth paying the extra for as the ordinary rooms are really basic. The hotel is really due for a refurbishment and this can be seen in the general condition of the rooms. However, it is clean and does the job when there is availability at a good price.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Kate Davies, General Manager, Gestion de l’hôtel
Dear Peter, Thank you for sharing your feedback about your recent experience.We're thrilled to hear that you found our SweetRooms to be a cozy upgrade and appreciated the swift check-in process. It's great to know that our efforts to provide comfy accommodations at a good price point are hitting the mark. As you've noticed, we are indeed a bit away from the hustle and bustle, offering a tranquil retreat while still being accessible to the city's charms. While it's true that some parts of the hotel showcase signs of our journey through time, rest assured that cleanliness is our mantra, and our team works tirelessly to ensure a spotless environment for our guests. We're proud of maintaining high standards, and it's rewarding to hear that you found your stay to be neat and tidy.We hope to welcome you back for another visit. See you soon,Kate Davies, General Manager
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Kate Davies, General Manager, Gestion de l’hôtel
Dear Sarah,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Come back soon!Take care,Kate Davies, General Manager
par un voyageur
0 stars
Publié le 4 févr. 2024 sur HotelsDirty run down down spent the night in better cells
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Kate Davies, General Manager, Gestion de l’hôtel
Hi Paul,Thanks for leaving us this review of your recent stay.While it's disheartening to hear about your less than satisfactory experience, I want to assure you that we take pride in our hotel's cleanliness and condition, particularly since our rooms were renovated in 2017/2018 and we follow the ALLSAFE cleanliness protocols rigorously. Your comfort is our priority, and it's surprising to hear your night was not restful, especially given our ibis Sweet Beds are often praised for their comfort. We're here to ensure guests leave feeling refreshed and positive about their stay.We hope that you will return for a more enjoyable stay. All the best,Kate Davies, General Manager
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Kate Davies, General Manager, Gestion de l’hôtel
Hi, and thanks for this feedback following your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you in the future.Kind regards,Kate Davies, General Manager
par un voyageur
Just SO good!!!
Publié le 4 févr. 2024 sur HotelsWe only stayed fr one night but everything was just SO good - except for the weather!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Kate Davies, General Manager, Gestion de l’hôtel
Hey Hanne,Thanks for letting us know your opinion of your stay.It's a delight to hear that you found every aspect of your stay to be SO good! We pride ourselves on our clean rooms and are thrilled that you've rated them so highly. Our team works tirelessly to maintain the hotel in top condition, and your kind words are the best reward we could ask for. While we can't control the weather, it's great to know that our service and room comfort provided you with a sunny experience indoors.Looking forward to your next visit. All the best,Kate Davies, General Manager
