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Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
4.5-star beachfront property near Bavaro Beach

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Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Restaurant
Minibar, in-room safe, desk, blackout drapes
Restaurant
Minibar, in-room safe, desk, blackout drapes
Reviews
8.2

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Pool
  • On private beachOn private beachOn private beach
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included

Explore the area

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Popular LocationCatalonia Caribe Golf Club17 min walk
  • Popular LocationCabeza de Toro Beach20 min walk
  • Popular LocationBavaro Beach21 min drive
  • AirportPunta Cana (PUJ-Punta Cana Intl.)23 min drive

Room options

View all photos for Luxury Room, Pool Access

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Pool Access

  • 50 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite

Minibar, in-room safe, desk, blackout drapes

Luxury Suite

  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

Minibar, in-room safe, desk, blackout drapes

Luxury Suite

  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

Minibar, in-room safe, desk, blackout drapes

Luxury Suite

  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite

Minibar, in-room safe, desk, blackout drapes

Luxury Suite

  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

Minibar, in-room safe, desk, blackout drapes

Luxury Suite

  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite

Minibar, in-room safe, desk, blackout drapes

Luxury Suite

  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout drapes

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

Similar properties

Exterior
Barceló Bávaro Palace - All Inclusive
On private beach
Pool
Breakfast included
All-inclusive
4.0 out of 5, Very good, (3763)
The price is CA $1,056
per night
CA $1,352 total
includes taxes & fees
30 May - 31 May
Barceló Bávaro Palace - All Inclusive

About the area

Punta Cana

Beachside getaway.Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Downtown Punta Cana and Coco Bongo Punta Cana are also within 6 miles (10 km).

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk
  • Dolphin Explorer - 18 min walk
  • Cabeza de Toro Beach - 20 min walk
  • Downtown Punta Cana - 11 min drive
  • Bavaro Beach - 21 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • The Cut - 12 min walk
  • Catalonia Bavaro Lobby Bar - 5 min drive
  • Restaurante Gran Caribe - 6 min drive
  • Thalassa Restaurant - 6 min drive
  • pure chillout bar - 5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star beachfront property near Bavaro Beach
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 603 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2020
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 2 swim-up bars, 2 poolside bars and 1 bar
  • Room service available

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Foosball table
  • Free water park access
  • Full-service spa
  • Lifeguards on site
  • Playground
  • Shopping
  • Table tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 65-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 2267 out of 4689 reviews" "
Rating 8 - Good. 1142 out of 4689 reviews" "
Rating 6 - Okay. 651 out of 4689 reviews" "
Rating 4 - Poor. 328 out of 4689 reviews" "
Rating 2 - Terrible. 301 out of 4689 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

SHERRY, Buffalo

Stayed 6 nights in Apr 2024

8/10 Good

Eric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was good. The Resturaunts were ok. We had a party of 10 and we were only able to eat at 1 restaurant as a group. It was hard to make reservations together. No menus had to use your phone to scan QR codes everywhere. If you want to leave your phone at home this definitely isn’t the place for you. Overall the resort was relaxing and the staff was great.
Stayed 7 nights in Mar 2024

10/10 Excellent

Sing-Yee

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly. The place was clean. Got good entertainments. If the restaurant serves personal know a little more English would be nice. Hard to communicated with them.
Stayed 5 nights in Feb 2024

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is February 2024. We have been here 10 nights. We really could say a 100 positive things and really no negative. I read many reviews before we arrived and I had concerns about a few of them. I think the best thing you can keep in mind is, chances are high that you come from a much more prosperous nation or lifestyle and these people work very hard to please us all. Are they getting it perfectly right every time? No, but they sure try and we are grateful. The whole staff is kind and accommodating. Try being nice FIRST. Bring your US dollars if you have them. Dollars are gratefully accepted. Money exchange isn't necessary. The coffee bar was my favorite place to relax and enjoy a cocktail or a spiked coffee. So fun! Thank you Serenade!
Stayed 10 nights in Feb 2024

6/10 Okay

Skylar Ann

Travelled with group
Liked: Staff & service
the bed and pillows are horrible. the cleaning staff was constantly coming into our rooms throughout the day, despite having the do not disturb sign on the door the entire time, and then was not shutting our door completely when they left, therefore leaving our stuff out for open grabs to anybody. there is NOT enough chairs around the pools, i mean i literally think everyone grabs towels and throws it on a chair by 7:30 sharp every morning. they were constantly blowing leafs every single morning from 8-11am. the drinks are super watered down, the food was not the best. the only restaurant we liked was the hibachi.
Stayed 5 nights in Feb 2024

6/10 Okay

T'keyah

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I'll start with the pros. The food options, despite reviews, were actually not bad. The resort felt very safe. Loved the direct access to the beach, and I did not feel like the resort was over crowded. That was pretty much the only pros I had. Now the cons. I understand this is a newer resort, and they may be figuring a few things out, but the service was downright terrible. The broke my suitcase on arrival. Before I arrived, I asked for recommendations on transportation since they do not provide. They straight up told me they cannot help and to get an uber. I inquired about the preferred club, since there was no option to book a room with it and was told it was 80 USD per day. Totally reasonable. The part that threw me off was the sunset bar that is offered with preferred club is really the only extra perk. The staff there was rude, and it was empty! no music, no nothing. The alcohol options are not great either. This is an all inclusive resort. The only thing in my room was a coke and two mini beers. Their menus, directories, and everything else are all PDFs on Canva, which was ridiculous. Room service took almost 2 hours. None of the ice machines worked and when we called for ice it never came. The staff is rude and suck the life out of the place. We seemed to be the only people tipping and that's the ONLY time we got friendly service. You can only make one restaurant reservation per day. And then they try to upsell their club, while giving bad service. I wont be back.

8/10 Good

Duy Khanh

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Cleanliness should be improved, especially torn bedsheets and worn-out towels. Food is great, there are many options. Most of staff cannot speak English well so a bit of limited communication.
Stayed 3 nights in Feb 2024

10/10 Excellent

SARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't make it to the hotel at the scheduled time, so I canceled my reservation and rebooked for the following day. Everything went smoothly, and I informed the hotel staff that my flight cancellation necessitated the change from February 2nd to February 3rd. The Serenade staff assured me that any refund would be handled by Expedia, as they were responsible for the transaction. Upon my return, I contacted Expedia to request a refund, only to be informed that the hotel had not approved it. This came as a surprise, as my experience with the Serenade Hotel was otherwise satisfactory. However, if they refuse to refund my initial reservation, which seems unjust, I cannot in good conscience endorse the hotel's reliability. I will reconsider my review and caution others about potential reservation issues. I sincerely hope that Expedia and the Serenade Hotel can rectify this situation, as it appears to be a result of inadequate communication between them. Thank you for your attention to this matter.
Stayed 7 nights in Feb 2024

8/10 Good

Charles David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, newer resort well kept and clean. The beach area is great. We always managed to get lounge chairs and cabana. There was a lot of sea weed on the beach, but the staff worked to keep most of it picked up. The sea weed in the water in mid January was a little annoying, but still enjoyed swimming. We thought the buffet food was only mediocre although the Steakhouse was good and they have good sandwiches at the sports bar. We had a pool access room right across the walkway from the open air part of the sports bar and the crowd there was really noisy until 2 a,m. or after so it was hard to sleep a couple nights and other nights the crowd wasn't loud.
Stayed 6 nights in Jan 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with friendly staff. We loved our pool access room. The buffet and a la carte restaurants were all delicious with many options. We were accommodated with a late check out for $15/hr. We would definitely stay here again :)
Stayed 4 nights in Feb 2024